SHIPPING POLICY

 

HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

 

Shipping costs are specified when ordering depending on the destination. Benefit from our current flat rate of 6 euros and free shipping for purchases over 50 euros .

If you wish to inquire about any shipping area, do not hesitate to contact us at web@romyandchic.com

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

 Once payment is received, the time My dear of delivery It depends on the destination area:

-Peninsular Spain- 24h/48h (working days)

When calculating delivery time you should not count weekends, holidays, or purchases made after 5pm.

 

 WHERE CAN I RECEIVE MY ORDER?

You will receive your purchase at the shipping address you have provided. Remember that, if you wish, you can indicate a delivery address different from the customer's address. This is very useful in cases where you want to give a gift.

 

 WHAT IS THE DELIVERY PROCESS?

 

Once your order has been processed, we will send you a confirmation email and your shipment will leave the warehouse immediately. MRW will be responsible for delivering your order. If there is no one at home when they deliver it, they will leave you a notice so that you can call them and tell them what time and day they can deliver it to you again.

It is important that you leave your phone number when you register so that the shipping agency can notify you of the delivery of your package.

 

HOW SHOULD I EXCHANGE OR RETURN AN ITEM?

 

To make an exchange or return , you must always contact us for authorization at web@romyandchic.com . We will ask the transport company to pick up the item. When the product arrives at our facilities, we will refund it to your credit card.

Products must be in perfect condition, with the label and the corresponding purchase receipt. Otherwise, Romy&Chic reserves the right to refuse the exchange or return. 

DO I HAVE TO PAY ANYTHING WHEN MAKING AN EXCHANGE OR RETURN?

-In case of defects, manufacturing defects or if some type of error has been made on our part, the transport costs incurred are assumed by Romy&Chic even if you have benefited from our free shipping for purchases over 50 euros.

-By For purchases over 50 euros , shipping within mainland Spain is free. If you wish to return a product that is in perfect condition and there is no error on the part of Romy&Chic, the shipping costs arising from the return (in this case €6), will be deducted from you of payment for the product.

-If you have not benefited from our free shipping because you have made a purchase Purchase less than 50 euros , the costs will be included in what you paid as shipping fee which will not be returned in the purchase amount that we refund to you.